Privacy Policy

This policy explains how Replai (“we,” “us”) collects, uses, and protects your data when you use our website and services. By using Replai, you agree to the practices described below.

1. Data we collect

• Form data: the name, email, business name (optional), and WhatsApp number (optional) you submit through our demo-request form.
• WhatsApp message content: once the service runs for your business, your customers' WhatsApp messages (text and voice) are processed to generate replies, book appointments, and capture leads.
• Business data: the services, prices, hours, and documents you share with us to build your agent's knowledge base.
• Cookies & analytics: basic usage data (such as pages visited and device type) to measure and improve site performance.

2. How we use your data

• To contact you about your demo request, set up your trial agent, and provide support.
• To operate the service: generate replies, book appointments, and capture leads on behalf of your business.
• To improve the accuracy of the agent and quality of the service, and for analytics and abuse prevention.

3. Third parties

We rely on trusted service providers to run Replai, sharing only the minimum data necessary:

• WhatsApp / Meta: to deliver messages via the WhatsApp Business platform (subject to Meta's privacy policy).
• Hosting & infrastructure providers: to store data and run our servers securely.
• AI / language-model providers: to process messages and generate replies, strictly within the scope of the service.
• Email providers: to reply to your request and communicate with you.

4. Data retention

We retain demo-request data and conversation content for as long as needed to provide the service and meet our legal obligations. When the service ends, we delete or anonymize your data within a reasonable period, unless the law requires otherwise. You may request deletion at any time.

5. Your rights

You have the right to access, correct, or delete your personal data, to object to or restrict its processing, and to withdraw consent at any time. To exercise any of these rights, contact us at the email below.

6. Security

We apply reasonable technical and organizational measures to protect your data, including encryption at rest for sensitive credentials. No method of transmission or storage is 100% secure, but we work continuously to safeguard your information.

7. Contact us

For any question about this policy or to exercise your rights, email us at khal.mahmoud@gmail.com.